Book+

I bought a bottle of Book+ after receiving an exploration kit from Commodity back in September. The scent was incredible, so I knew that I wanted a full bottle of it. It arrives after a week of shipping, and I am ecstatic.

I pull it out of the box, attempt to spray it and nothing comes out. That sucks. I immediately reach out to support to see about getting a replacement, and I am met with an AI chat bot. Annoying, but standard practice nowadays to where I can interact with them and not get upset. I also work in IT so I know the process and how it works. I send in a video of the sprayer not working, along with my batch number. The bot forwards it to a person without much issue.

Eventually, i get a return shipping label and I ship it back to them. I ask when I will receive a new bottle, and they say they will ship it as soon as my old bottle makes it to their warehouse. Sure!

A week goes by, i get confirmation that it has been received. 2 or 3 days go by, i get confirmation the new one is coming my way. Cool, happy to start smelling good asap.

Another WEEK goes by, and it finally arrives. I pull it out, and with a sinking feeling in my gut the atomizer still is non functional.

Overall, 3 weeks of my life after spending $105 on the product (plus another $55 if we are counting the exploration kit but they did deduct the cost of that from the total) and it is non-functional again.

Poor customer service can be the downfall of any brand, and I am not sure my experience…

Commodity's Book+ has become my signature everyday scent. It's provocative yet effortlessly wearable, with rich notes of saffron and amber that feel warm, distinctive, and unforgettable. Best of all, I get asked what I'm wearing at least once a week - the ultimate compliment!