Shipping Policy

Last updated: April 2026

 

This Shipping and Delivery Policy is part of our ("Terms") and should therefore be read alongside our main Terms. Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

What are my Shipping and Delivery Options?

Standard Shipping

We do not offer international shipping.

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. Unless otherwise noted, delivery times are estimates, and orders will be delivered within 30 days of acceptance. For more information, please refer to our Terms and Conditions. 

How can I cancel my order or change my shipping address?

Please note that orders begin processing shortly after they are placed, and our system does not pause fulfillment while requests are reviewed. Once an order has begun processing for shipment, we are unable to make changes, including address updates or cancellations, and cannot place orders on hold.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as,Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed, we are unable to change the shipping address or reroute the package. We do recommend reaching out to the carrier. They may be able to assist with rerouting the package or by marking it as “Return to Sender.” While we are unable to guarantee that an address change can be made once the shipment is in transit, this is typically the most effective option after processing has begun

Please contact our customer service team should you have any questions.

What should I do if my order is marked delivered but I haven’t received it?

 If your order is marked as delivered but cannot be located, please contact Customer Service within 7 business days of the delivery date.

Before reaching out, please:
-Wait 1–2 business days, as carriers (including Royal Mail) may mark items as delivered before they arrive
-Check with anyone at your address, neighbours, your safe place, or your local post office
-Review your tracking details, including any delivery confirmation or photo
-If a signature was required, please confirm whether the name shown matches someone at your address or nearby.

We rely on the same tracking information provided by the carrier. For additional details, please review your tracking on the carrier’s website. As all orders are shipped via our fulfilment partner, we may require additional information to proceed with a claim or investigation with the relevant carrier. You may be asked to complete a Denial of Receipt form and provide details such as the contents of your order.

Orders confirmed lost or undelivered are eligible for replacement only. Reshipments must be sent to the original shipping address and are considered final sale.

By accepting a replacement, you waive the right to a monetary refund. If the replacement is returned, store credit will be issued instead.