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Return & Refund Policy
RETURN POLICY
Last updated: April 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
REWARDS
By returning any purchase in which you redeemed or earned any type Commodity.Circle reward (points, discounts, tier status, etc), you are automatically forfeiting the reward.
RETURNS
All returns must be postmarked within (14) days of the delivery date. All returned items must be in their original condition, unopened and unused, with all product packaging and cellophane intact.
RETURN PROCESS
Please note that you will be responsible for all returns and return shipping charges.
To start a return, please reach out to our customer service team, customerservice@commodityfragrances.co.uk, so that we can provide you with the return authorization and address.
Once confirmed, we strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Any items received for free and/or gifted with a purchase are not refundable.
EXCEPTIONS
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.
If you have received a damaged, defective, or incorrect item, please email us and include
• Details of your request
• Your order number
• Name on the order
• Email used to place the order
• Photo and/or video clearly showing the issue
Our fragrances are housed in glass bottles—please handle them with care.
All damage claims are subject to verification. We require clear, unedited photo and video documentation, and the item must be retained for potential return and inspection. If sufficient documentation cannot be provided or the item is discarded, we are unable to offer a replacement or refund.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: customerservice@commodityfragrances.co.uk